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Service Management Developer (f/m/d)

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As a service management and ticketing software developer in the Consumer IT Products department, you will contribute to the design and implementation of the new ticketing solution for the entire company. A part of it will also be the migration and replacement of the existing tools. If you have fun with software engineering and want to be part of a highly motivated team, we are looking forward to your application.
  • Develop software solutions independently
  • Deliver working product increments in an agile environment
  • Clarify and refine requirements with the stakeholders
  • Align with developers of other agile teams to design and implement common solutions
  • Integrate software components into our build pipeline
  • Continuously improve the code quality through reviews and testing
  • Resolve critical production issues and bugs
  • 3+ years of professional experience as an agile software developer for service management and ticketing tools
  • Strong skills in communication, conflict resolution, negotiation, and teamwork
  • Open, proactive, and flexible mindset, with enjoyment of working in a diverse, international team
  • ITIL foundation level or higher
  • Experience in ITSM system migration
  • SaaS know how
  • Familiarity with how APIs work, including the ability to understand API documentation
  • Experience with the Atlassian tool suite (JIRA, Confluence, etc.) is an advantage
  • Proficient in English. German would be beneficial
  • Telecommunications know-how is an advantage
Your advantages and benefits at Drei. We want to face new challenges and develop innovative ideas every day. In return, we also give something back to our employees every day:
  • Top mobile phone of your choice incl. employee tariff and selected additional packages
  • Annual pass for public transport or company car park
  • 2 additional days of vacation from the 2nd year of working
  • Annual actual salary increase or additional days off
  • Open office infrastructure incl. free coffee and soda water
  • Internal canteen and lifestyle garden
  • Lunch Allowance
  • Hybrid workmodel with base HQ Vienna (mobile working up to 60% possible)
  • Comprehensive equipment and internet for home office
  • Family-friendly employer with childcare options
  • Personal and professional development via the Drei Academy
  • Employee discounts, company events and sports activities
  • Health campaigns and company doctor
We will agree your salary based on your qualifications and experience in line with the market. The gross annual salary according to the collective agreement for telecom companies is at least € 47.792,92 (38,5 hours/week). 
 
You can find details about everyday life at Drei on our website under Careers in the "Work @ Drei" section.
 
“We are actively living gender equality and diversity and are happy to receive your application.