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Head of GSI Operations (f/m/d)

Head of GSI Operations (f/m/d), 1. BildHead of GSI Operations (f/m/d), 2. Bild
In this function, with direct reporting to the GSI Director, you will lead the operations of the global ERP systems and will be responsible for an international team. The GSI (Global Single Instance) is the Hutchison Group's central service provider for enterprise resource planning systems in the telecommunications sector that provides ERP systems operations for Austria as well as for our sisters in the UK, Italy and Ireland. As Head of GSI Operations, you will be responsible for organizing, implementing and monitoring these extensive activities.

Responsibilities:

  • Accountable for Operation of the GSI systems and environments
  • Collaboration with CKH IOD management in the strategic direction of GSI
  • Setting the objectives for the Operations Team
  • GSI Operations Budget & Employee responsibility
  • Development of the Organizational Structure within the Operations Team
  • Workforce planning, team allocation, operations staffing, and workload balancing across areas
  • Ensuring GSI systems relay on high-availability infrastructure
  • Ensure proper design and testing of disaster recovery and business continuity plans
  • Alignment with CKH IOD and OpCo Representatives of IT strategic initiatives
  • Escalation management - contact person for all countries regarding operations, disruptions, and operational goals

Qualification:

  • Technical or Business University Degree
  • At least 15 years of relevant professional experience in the ERP of Telecommunications Sector
  • Proven track record of employee management and IT Operations management
  • Deep expertise in IT architecture, business and operational processes (ITIL)
  • Proven track records in managing Operations of Oracle E-Business Suite (EBS) and Oracle Fusion systems within Production and Testing environments, interfaces to third parties
  • Proven experience in tracking and improving KPIs and service delivery metrics
  • Practical experience in vendor management and strategic sourcing
  • Manage IT financials (CapEx/OpEx) with a strong focus on ROI and cost control
  • Integrative, resilient and solution-oriented personality
  • Strong conflict, communication and teamwork skills
  • Willingness to travel outside Austria
  • Fluent in English and German

Our Benefits:

Your advantages and benefits at Drei. We want to face new challenges and develop innovative ideas every day. In return, we also give something back to our employees every day:
  • Top mobile phone of your choice incl. employee tariff and selected additional packages
  • Annual pass for public transport or company car park
  • 2 additional days of vacation from the 2nd year of working
  • Annual actual salary increase or additional days off
  • Open office infrastructure incl. free coffee and soda water
  • Internal canteen and lifestyle garden
  • Lunch Allowance
  • Hybrid workmodel with base HQ Vienna (mobile working up to 60% possible)
  • Comprehensive equipment and internet for home office
  • Family-friendly employer with childcare options
  • Personal and professional development via the Drei Academy
  • Employee discounts, company events and sports activities
  • Health campaigns and company doctor
We will agree your salary based on your qualifications and experience in line with the market. The gross annual salary according to the collective agreement for telecom companies is at least € 65:945,46,- (38,5 hours/week). 
 
You can find details about everyday life at Drei on our website under Careers in the "Work @ Drei" section.
 
“We are actively living gender equality and diversity and are happy to receive your application.